Please note that it could take 7-14 working days for your refund to be reflected in your account (actual time is subject to the process period of the relevant bank). Refunds will be issued to the account of the original payment method. You will receive an email notification when your refund has been processed. If you choose to use other couriers to ship back your returns, the shipping fees and risks will be borne by you.įor the returned products, once we confirm that the return conditions and requirements are met, please allow 1-2 working days for us to process your refund. We will not charge any return shipping fee if you return your product via the staffed location of S.F Express. Please return your product via S.F Express with RMA number filled in on the return slip. Any gift or promotional items must be returned together with the return products. Otherwise, the retail value of the gift item would be deducted from the refund. Please ensure to have the original packaging (Make sure the shoes box is not damages or smudged) as well as any tags and/or labels intact before returning the item, the item for returning/exchange is in a condition that it can be sold again. Please contact our Customer Service regarding your return request within 14 days of receiving the item(s), along with your order number and we will provide you an RMA Number as well as the return shipping address. You cannot return/exchange products purchased on our Website at our Cole Haan stores, and vice versa. Please also note that you may process returns/exchanges online only for purchases made on the Website. No return and refund during sales or promotion period, size changing only.Special release and collaboration items do not accept returns or refunds.All Cole Haan items purchased outside the United States must be returned in the country. Products not sold on Cole Haan HK Official Site - colehaan.hk All outlet purchases must be returned to Cole Haan outlet stores only.Color differences due to different monitors (different displays, color differences are not avoidable), thickness of the products, running threads, hand-feel and other similar details, etc, are not recognised as quality issues.Where the electronic invoice or order number issued at the time of purchase is lost.
Lack of original product label, tag, outer packaging, etc.Damaged products due to use for longer than service life.Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear.Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.Washed, worn products, caused by human factors during use.Return/exchange due to reasons such as style, color and subjective preferences.Orders that exceed the return/exchange period.*Return/exchange are limited to the following circumstance: Unless there is product quality problem or received an incorrect style, size or color, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour. Exchanges are not offered on PayPal or Klarna orders, or orders shipped outside of the United States.For products purchased at the Website, you can apply for a return/exchange* within fourteen (14) calendar days from the date of receipt of the products (based on the date of receipt on the logistics document) for completely FREE! Please note that only one return/exchange request can be made per each order. Unfortunately, item availability is not guaranteed – if the item you want is not in stock,Ĭontact you to let you know. You will receive a confirmation email when we process yourĪnd a shipping confirmation email for the exchange items when they’re on their way. If you need further assistance, please call 80.Įxchanges for online orders are processed in two steps. Prepaid return labels will be generated only for those orders and items that comply withĬole Haan’s Return Policy. Process a Return/Exchange Find a Store Near You To get started, click on Process a Return/Exchange below. Select returns may also be returned to a local UPS Store.
COLE HAAN OUTLET EXCHANGE POLICY FREE
If you need a different color, size or style, we offer free returns and exchanges by mail or in store.
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